Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• You will receive an order confirmation once your purchase has been successfully placed.

Delivery Time

• Major Cities: 2–4 business days.
• Other Cities & Remote Areas: 3–7 business days.
• Delivery times may vary during holidays, sales, or due to unforeseen courier delays.

Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout.
• Any free shipping promotions will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS, email, or WhatsApp (where available). You can use this tracking information to monitor your shipment's progress.

Delivery Address

• Please ensure that your shipping address and contact number are correct before placing your order.
• Wasi Jewelry is not responsible for delays or failed deliveries caused by incorrect customer information.

Failed Delivery Attempts

If the courier is unable to deliver your package after multiple attempts due to customer unavailability or incorrect address details, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the package and product for prompt assistance.

Delivery Delays

While we work with reliable courier partners, delivery delays may occur due to weather conditions, public holidays, strikes, natural disasters, or other circumstances beyond our control. We appreciate your patience in such situations.

International Shipping

Currently, Wasi Jewelry ships only within Pakistan unless otherwise stated on our website. If international shipping becomes available, this policy will be updated accordingly.